In 2005, Shannon Jones took his years of experience in the corporate world and brought that knowledge to businesses in Knoxville, Tennessee.

Shannon’s journey began long before Roo Tech Services was a name. As a young man, he joined the United States Marine Corps, where discipline, teamwork, and resilience weren’t just words—they were the code of daily life. Serving overseas, Shannon learned early what it meant to stay calm under pressure, to protect those in his charge, and to mission-focus even when the path forward wasn’t clear.

When Shannon transitioned from active duty, he brought those same values into the world of Information Technology. Over the past twenty years, he has worked across the full spectrum of IT—from frontline support to enterprise infrastructure, cybersecurity, cloud architecture, and project leadership. Through it all, his guiding principles have remained consistent: integrity, excellence, and service.