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Managed IT Services & IT Support in Knoxville, TN | Roo Tech Services

Featuring Top-tier data security and rapid response times.

Your Success is Our Business.


In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.

Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.

East TN Business Support

Roo Tech Provides the Best Service in East Tennessee

  1. Fastest Support (Roo Speed = FAST)

  2. Military Discipline

  3. Friendly and Attentive

Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.

Our Services

If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.

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Managed IT Support

Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.

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Business IT Consullting

We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.

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Custom IT Solutions

Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.

About Us

The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.

Discipline Brought to IT Services

This is the story of Shannon Jones, a Marine Corp veteran, who, it was rumored, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. (You may be thinking... "but there are no lions in Australia". Well, we know... but this lion allegedly escaped from the zoo... and that's another story.) On one of his many adventures, a mob of crazed, rabid Kangaroos surrounded Shannon and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.

After his many adventures, Shannon returned to the States and he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.

Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.

Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.

Our Mission

To Provide the Fastest and Most Reliable IT Services in East Tennessee.

Our Philosophy

Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!

Our Promise

We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.

Our Guarantee

We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.

Our Blogs

The Storm Hack

The Storm Hack

August 14, 20252 min read

The Storm Hack — Shannon Jones and the Lightning Router

Computer Support Shannon Jones

It was meant to be a routine job—just a quick visit to a rural school near Lightning Ridge to fix a dodgy network printer. But if Shannon Jones has taught us anything, it’s that nothing in the Aussie bush ever goes quite to plan.

He rolled into town with Coops riding shotgun, Billo in the back seat munching on meat pies, and Zoe tuning a portable Wi-Fi scanner like a musician tuning her guitar. The school’s headmistress greeted them at the gate, frantic. “The printer’s the least of it. The whole system’s cactus. The storm last night fried half our gear... phones, internet, security cameras, even the smartboard in the Year 5 classroom!”

Inside, the place looked like it had been zapped by a lightning bolt. Probably because it had. A freak outback storm had rolled through and surged straight through their old power system, taking out most of the school’s tech. The kids were thrilled—no schoolwork. The staff? Less so.

Shannon got to work immediately, setting up his mobile toolkit under the humming fluorescent lights. “We’ll need to isolate the damage, reroute power, and get the network back up before the next bell,” he said. Zoe took a team of students on a “tech scavenger hunt” to find every blown-out adapter, fried router, and suspiciously smoking modem. Coops rebooted the backup server while Billo inspected the shed out back to check on the satellite dish, with strict instructions not to touch anything electrical. (He did. It shocked him.)

The biggest problem was the router: completely toasted, and the nearest replacement was a two-day drive away. Shannon frowned, then glanced at the school’s old solar inverter. “We might have what we need,” he muttered. Using parts from the damaged inverter, a backup modem, and a few bits of old-school phone cable, Shannon built what can only be described as a Franken-router.

“It’s ugly,” Zoe said.
“But it’ll work,” Shannon grinned.

He hooked it up, calibrated the settings, and waited. Lights blinked. The server purred. The printer coughed back to life. Then...like magic, the school’s systems lit up, one by one.

“You’ve brought us back from the digital nomad-land,” the headmistress beamed.
“Just another day in the bush,” Shannon shrugged.

As they packed up, a student ran up and asked, “Are you guys superheroes or something?”

Billo winked. “Better—we’re IT.”

They hit the road again, dust trailing behind them, leaving behind a fully connected school and a few awestruck kids who now thought routers were magic and Shannon Jones was the wizard behind it all.

Nathan Taylor

Nathan writes for the Australian magazine, Croc Nation. He recently graduated from Perth University with a degree in Journalism.

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Frequently Asked Questions

Q:

What should I look for in an IT Solutions Provider?

Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.

Q:

How do I find the right "fit" in a service provider?

Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.

Q:

What kinds of computers do you support?

We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.

Q:

How did Shannon survive the Kangaroo attack?

Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.

Get in touch with us

Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!

There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

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Follow Us

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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.

We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.

Contact Us

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

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