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Managed IT Services & IT Support in Knoxville, TN | Roo Tech Services

Featuring Top-tier data security and rapid response times.

Your Success is Our Business.


In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.

Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.

East TN Business Support

Roo Tech Provides the Best Service in East Tennessee

  1. Fastest Support (Roo Speed = FAST)

  2. Military Discipline

  3. Friendly and Attentive

Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.

Our Services

If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.

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Managed IT Support

Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.

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Business IT Consullting

We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.

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Custom IT Solutions

Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.

About Us

The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.

Discipline Brought to IT Services

This is the story of Shannon Jones, a Marine Corp veteran, who, it was rumored, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. (You may be thinking... "but there are no lions in Australia". Well, we know... but this lion allegedly escaped from the zoo... and that's another story.) On one of his many adventures, a mob of crazed, rabid Kangaroos surrounded Shannon and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.

After his many adventures, Shannon returned to the States and he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.

Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.

Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.

Our Mission

To Provide the Fastest and Most Reliable IT Services in East Tennessee.

Our Philosophy

Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!

Our Promise

We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.

Our Guarantee

We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.

Our Blogs

Ghost Signal

Ghost Signal at Wombat Ridge

August 08, 20252 min read

Ghost Signal at Wombat Ridge — Shannon Jones and the Outback Frequency

The Adventures of Shannon Jones

It started with a crackly radio transmission from an abandoned research outpost deep in Wombat Ridge... a remote stretch of scrubland halfway between nowhere and the middle of it. The message was strange: bursts of static, a distorted voice muttering “loop… loop… loop…” followed by coordinates and then silence. Most dismissed it as sun-flared nonsense bouncing off the ionosphere. But Shannon Jones wasn’t most people.

By the next morning, Shannon had the Cruiser loaded and the usual suspects ready—Billo brought the gear, Coops packed the camp oven, and Zoe, now a full-fledged member of the crew, arrived with a portable spectrum analyzer and a suspicious amount of duct tape. “Let’s find out who, or what, is making that noise,” she said with a grin.

Wombat Ridge wasn’t just remote... it was forgotten. Overgrown tracks swallowed the tyres, and the only signs of life were roos, galahs, and the occasional curious wombat waddling across the trail. After hours of navigating the bush, they reached the crumbling shell of the outpost, sun-bleached and half-swallowed by red dust and vines.

Inside, it was like time had frozen. Desks lay covered in notebooks, wires, and half-built devices. But in the back room, something was still alive—a small transmitter blinking erratically.

“Still juiced after all these years?” Billo asked, wide-eyed.
“Or something turned it back on,” Shannon replied, carefully hooking into the console.

Zoe ran a signal trace. “This is on a tight loop repeating every 6 minutes, but not just noise. It’s data… compressed.”

They pieced together the code, revealing a message hidden in the static: “Prototype lost. Autonomous unit active. Approach with caution.”

“Autonomous what now?” Coops asked, gripping a torch like it was a cricket bat.

Just then, a low mechanical hum echoed from outside.

The crew stepped into the twilight to find a squat, dusty rover trundling toward them, its camera lens blinking. “That thing’s still running?” Zoe said, amazed. “Looks military, Cold War era, self-powered and running on old logic.”

The rover stopped a few metres away, scanned them, and played a distorted audio file: “...friendly… override… required…”

Zoe connected a patch cable and, after some finicky handshakes, disabled the auto-surveillance loop. “It thought we were intruders,” she muttered. “It was stuck in a feedback loop trying to identify anyone.”

Shannon shut the transmitter down and uploaded a fresh control protocol. “No more ghost signals,” he said.

That night, they camped near the ridge, surrounded by the silence of the Outback and the faint beeping of a reprogrammed rover gently rolling in circles nearby. Coops threw another log on the fire. “So what now? We take it back?”

Shannon smiled. “Nah. Let it patrol. Wombat Ridge just got itself a new caretaker.”

Just another strange day in the wilds for Shannon Jones and crew—where tech, mystery, and mateship always come together in the middle of nowhere.

Computer SupportAdventure

Jack Thompson

A prominent writer known for dangerous assignments in fascinating areas around the world. A distant cousin of Hunter S. Thompson, Jack has been a writer for 23 years.

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Frequently Asked Questions

Q:

What should I look for in an IT Solutions Provider?

Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.

Q:

How do I find the right "fit" in a service provider?

Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.

Q:

What kinds of computers do you support?

We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.

Q:

How did Shannon survive the Kangaroo attack?

Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.

Get in touch with us

Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!

There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Lenoir City.

We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.

Contact Us

  • (865) 391-6865

  • 6000 Freeman Lane NE, Knoxville TN 37918

  • Monday - Friday, 8:00 am - 5:00 pm

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