Featuring Top-tier data security and rapid response times.
In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.
Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.
Fastest Support (Roo Speed = FAST)
Military Discipline
Friendly and Attentive
Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.
If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.
Managed IT Support
Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.
Business IT Consullting
We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.
Custom IT Solutions
Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.
The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.
In 2008, Shannon Jones, a Marine Corp veteran, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. On one occasion, a mob of crazed, rabid Kangaroos surrounded him and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.
When Shannon returned to the States he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.
Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.
Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.
To Provide the Fastest and Most Reliable IT Services in East Tennessee.
Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!
We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.
We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.
Back in May 2010, Shannon Jones was out bush-bashing through the Top End with his mates Billo and Coops. Dawn had only just cracked, the air was cool as a billy of creek water, when Billo glanced over his shoulder and hollered, “Oi, lads—keep yer eyes peeled for browns, it’s gone dead quiet.” Shannon looked down and spotted fresh snake-slide marks criss-crossing the red dirt. He swung his big bush knife forward, eyes glued to the track, waiting for the slightest hiss from a cranky taipan.
Just then Coops whipped out his trusty lappy, gave the screen a couple of taps and groaned, “Fair go, this battery croaks after ten minutes!” Shannon planted the knife in the sand, took the computer, and squinted. “Too right, mate—the charge controller’s carked it. Gimme a tick and I’ll sort it.”
Before he could crack open his toolkit, a massive shadow blotted out the sun. “What the bloody hell was that?!” Billo barked. “Ya see that?” Coops yelped. Shannon glanced skyward just as a pair of enormous wings beat overhead. “Was that an emu?” Billo asked, half-panicked. Shannon, with the best eyes of the bunch, shook his head. “Nah, cobber—that’s the Great Wallabanger.” Billo gaped. “You’re havin’ a lend! The Wallabanger’s just some yarn the old blokes spin in the Perth pubs.” But the creature swooped past again, its downdraft nearly whipping their hats into Arnhem Land.
The three legged it to the nearest rock ledge and dove underneath. While Billo and Coops caught their breath, Shannon calmly swapped out the dodgy module, snapped the lappy shut, and handed it back. “All sorted, Coops—good as gold.” Coops stared, wide-eyed. “Mate, how can ya work on computers while that monster’s doin’ laps overhead?” Shannon shrugged. “Fix-in’ tech is what I do, bud. If the Wallabanger’s Wi-Fi packed it in, I’d give him a hand too.” Billo shook his head, half-laughing. “You’re a flaming legend, Shanno.”
They all got out in one piece, with a ripping tale to spin at the pub. Years later, Shannon packed up and relocated to Knoxville, Tennessee, where he’s still the bloke you ring when your gear’s on the blink—whether it’s a busted battery or a mythical bird with signal troubles.
Q:
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Dandridge.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
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