From the Outback to the Office

How Roo Tech Services is Supporting Knoxville’s Small Businesses One IT Fix at a Time

Knoxville, Tennessee is more than just the gateway to the Smokies or home to the iconic Sunsphere, it’s a thriving hub for small businesses. From bustling coffee shops in Market Square to family-run law firms and boutique retailers in Bearden, the Knoxville business scene is alive with energy, innovation, and entrepreneurial spirit.

But as any small business owner knows, success in today’s market isn’t just about great products or top-notch customer service, it’s also about having reliable technology. That’s where Shannon Jones and Roo Tech Services comes in.

If you haven’t heard of Shannon yet, just wait. Known by locals as the “IT Crocodile Dundee,” Shannon brings a rare mix of hands-on experience, outback grit, and down-to-earth tech expertise to Knoxville’s small business community. Whether your Wi-Fi’s acting up, your server’s gone walkabout, or your POS system crashes right before lunch rush, Shannon is the guy who shows up, sorts it out, and gets you back in the game—fast.

He’s not your typical IT tech. Shannon’s background as a rugged adventurer and problem-solver in the wilds of Australia makes him uniquely suited for high-pressure situations. He’s fixed laptops during dust storms, built networks off-grid, and rescued data from machines that were practically declared dead. Now, he brings that same can-do attitude to Knoxville, supporting the small businesses that are the backbone of the city.

From preventive maintenance and cybersecurity consultations to fast, friendly troubleshooting when things go sideways, Shannon offers personalized IT support that’s both effective and affordable. No endless tickets. No robotic call centers. Just real solutions from someone who understands that when tech fails, it’s not just inconvenient... it’s business-critical.

If you’re a Knoxville business owner looking for dependable, approachable, and experienced IT support, Shannon Jones is the mate you want on speed dial. He’s here to help you grow, stay protected, and keep your tech ticking, so you can focus on what you do best.

Need a hand with your IT?
Give Shannon a call. He might just be the most valuable team member you didn’t know you needed.