Empowering Businesses with
"Roo-Speed" Fast Response and Enterprise-Grade IT Solutions
Featuring Top-tier data security and rapid response times.
Your Success is Our Business.
In the digital age, reliable and efficient IT infrastructure is the backbone of any successful business. Our fully Managed IT Services provide you with the expertise and support you need to stay ahead of the competition and focus on business growth.
Every Knoxville business has unique IT needs, and a one-size-fits-all approach just won't cut it. Our Custom IT Solutions allow you to pick and choose the solutions that best fit your specific requirements.
East TN Business Support
Roo Tech Provides the Best Service in East Tennessee
Fastest Support (Roo Speed = FAST)
Military Discipline
Friendly and Attentive
Working with Roo Tech is like having a friend who knows everything about computer support, networking and security and who is willing to help at a moments notice.
Our Services
If you are frustrated with your current IT Service Provider, why not call us for a complementary consultation? Our friendly staff and expert advice will make it worth your time. Call today for an appointment.
Managed IT Support
Our team of certified professionals is always ready to assist you with any IT challenges, ensuring minimal downtime and maximum productivity.
Business IT Consullting
We understand that every business is unique. Our team of experts works closely with you to develop customized IT strategies that align with your specific goals and challenges.
Custom IT Solutions
Select from a wide range of IT solutions tailored to your business needs. Whether you need occasional support or specialized solutions, we've got you covered.
About Us
The incredible story behind our incredible services. We are a full solutions IT Services Provider working in Knoxville, Tennessee and surrounding areas.
Discipline Brought to IT Services
In 2008, Shannon Jones, a Marine Corp veteran, spent many years in the Australian outback, battling snakes, spiders, and the occasional lion. On one occasion, a mob of crazed, rabid Kangaroos surrounded him and started to attack. Shannon valiantly eluded the Kangaroos, but he never forgot their tenacity, speed and strength.
When Shannon returned to the States he found that IT services companies in Knoxville lacked the discipline and urgency of support that businesses deserved. He frequently talked with business owners who felt neglected by their provider and complained that service was slow, or problems never got resolved.
Shannon started Roo Tech Services to fill the gaps that other local IT service providers left behind. He decided to use his formal military training and discipline to help customers in an efficient and friendly manner.
Shannon never forgot that encounter with the Kangaroo mob and named the company after them in respect for their speed and resilience.
Our Mission
To Provide the Fastest and Most Reliable IT Services in East Tennessee.
Our Philosophy
Oi, Mate! Our Philosophy is simple. We know that computers are the second most important resource to a business, right after its people. We strive for 100% satisfaction with our service!
Our Promise
We promise to provide the best possible computer and network support services to you and your business with a friendly attitude and professional demeanor.
Our Guarantee
We have a 100% satisfaction guarantee. If you are ever unhappy with our service, we'll work with you to make it right or help you move to a new provider. No questions asked.
Our Blogs
Why Do You Need Proactive IT Support?
For many small businesses, IT support is something they only think about when something breaks. A printer stops working, a computer crashes, or the Wi-Fi goes down—and that's when the help desk gets a call. But in today’s fast-moving, tech-dependent world, reactive IT support just doesn’t cut it anymore.
If you're only calling for help after a problem arises, you’re already losing time, money, and productivity. The better approach? Proactive IT support—and here’s why your business needs it.
1. Prevent Problems Before They Happen
A help desk fixes issues. Proactive IT prevents them. With regular monitoring, patch management, and system health checks, proactive support spots trouble early—before it becomes a major disruption. Think of it like servicing your car: it’s smarter (and cheaper) to maintain it than to wait for the engine to blow.
2. Minimize Downtime, Maximize Productivity
Every minute your systems are down, your business grinds to a halt. Employees can’t work, customers can’t pay, and opportunities are lost. Proactive IT support reduces downtime by keeping everything running smoothly and resolving issues behind the scenes—often before you even know there's a problem.
3. Improve Security and Stay Ahead of Threats
Cyber threats don’t wait for business hours, and they certainly don’t call the help desk first. Proactive IT includes firewalls, antivirus management, regular security updates, and real-time monitoring to protect your business 24/7. It’s not just about fixing—it’s about defending.
4. Plan for the Future, Not Just the Now
A good IT partner doesn’t just solve today’s issues—they help you plan for tomorrow’s growth. Whether it’s scaling your infrastructure, transitioning to the cloud, or upgrading hardware, proactive support includes strategic guidance to help your business thrive long-term.
5. Predictable Costs and Peace of Mind
With proactive support, you often pay a flat monthly fee for ongoing care—not surprise bills every time something breaks. It’s easier to budget, and it gives you peace of mind knowing someone is always watching your back.
Final Thoughts
Your business doesn’t have time for downtime. And in a world where tech underpins everything from payroll to customer service, waiting until something breaks is a risky game. Proactive IT support helps your business stay efficient, secure, and future-ready.
Need proactive IT support in Knoxville?
Let Roo Tech Services be your behind-the-scenes tech hero—monitoring, maintaining, and managing your systems so you can focus on running your business. Reach out today to find out how we can keep your tech—and your team—running strong.
Frequently Asked Questions
Q:
What should I look for in an IT Solutions Provider?
Your business has unique challenges and opportunities. Finding a provider who understands these challenges is paramount. At Roo Tech Services, we treat your business like our own. We understand that downtime costs money and you can't afford to be down.
Q:
How do I find the right "fit" in a service provider?
Your IT Service Provider should have technicians that are warm and friendly and understand the problem that you are having. They should also be able to point out vulnerabilities in a system to help prevent potential problems in the future. Our goal at Roo is to be an extension of your team, helping fix small problems before they become big ones.
Q:
What kinds of computers do you support?
We support all makes and models of computers and networks. Our goal, however, is to help you find the most cost-effective and reliable solutions. It's tempting to find the cheapest solution to save money sometimes, but you should really look for value rather than just price. Roo Tech Services can help.
Q:
How did Shannon survive the Kangaroo attack?
Thankfully, Shannon was able to narrowly escape with his life. As the Kangaroos attacked and piled on, he crawled his way out from under the pile and found a nearby farmer in a pickup truck driving by. He was able to get a ride from the farmer as they were chased by the horde of kangaroos. Shannon and the farmer (Billo) have been friends ever since.
Get in touch with us
Thankfully, you don't have to go to the Australian Outback to get amazing service and fast response to your computer and network problems... we're right here in East Tennessee! Give us a call or fill out the contact form to the right to learn how Roo Tech Services can help. If you're lucky, you might even get to meet Shannon Jones in person!
There are many "fly-by-night" IT Support professionals that purport to offer great service. Only Roo Tech Services offers the iron-clad 100% satisfaction guarantee. We won't stick you with a long term contract.
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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We are a full solutions IT Services Provider supporting the following areas. Knoxville, Farragut, Oak Ridge, Alcoa, Maryville, Halls, Fountain City, Clinton, Sevierville and Dandridge.
We offer Managed Services and Tech Support to small to medium businesses remotely and onsite.
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Managed Services
IT Consulting
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Contact Us
(865) 332-0008
6000 Freeman Lane, Knoxville TN 37918
- Monday - Friday, 8:00 am - 5:00 pm
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